Making a complaint


Mr. Tamura is in a restaurant in Australia. He ordered his meal over 30 minutes ago, but it still hasn't come.

Read the dialogue below. Click the links for further explanations & examples.


Tamura: Excuse me, I've been waiting for over 30 minutes and my meal still hasn't come.

Waiter: What did you order?

Tamura: Steak and salad.

Waiter: Just one moment, I'll go and see what the delay is.

Tamura: Thank you.

(After a few minutes)

Waiter: Sorry to keep you waiting. Here's your steak and salad.

Tamura: Thank you. Sorry, but this knife is a little dirty. Could you bring me another one?

Waiter: I'm very sorry. Yes, of course.

(After a moment)

Waiter: Here you are, a new knife and fork.

Tamura: Thanks. I'm afraid the music is a little too loud. Can you turn it down?

Waiter: I'll see what I can do. Is there anything else?

Tamura: Actually, there is. I ordered my steak medium. This is well-done. I'd like another one, please.


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Ordering a meal